SPAVOX MARKETPLACE – REFUND & RETURN POLICY
Thank you for shopping at Spavox Marketplace. We want you to be completely satisfied with your purchase. Because Spavox is a marketplace made up of independent sellers ("Vendors"), individual shop policies may vary slightly, but all Vendors must adhere to the baseline standards outlined below.
1. Standard Return Window
Customers have [e.g., 14 days / 30 days] from the date of delivery to request a return or refund for eligible items.
If [14/30] days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging, including all tags, inserts, and accessories.
You must provide a receipt, order number, or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned for health, hygiene, or safety reasons. These include:
Perishable goods (such as food, flowers, or plants).
Custom-made, personalized, or made-to-order products.
Personal care, intimate apparel, or cosmetic items (if opened/seal broken).
Digital downloads, gift cards, or software licenses.
3. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or if you received the wrong item:
1. Please contact the Vendor via the Spavox Marketplace Account Dashboard within [e.g., 48 hours] of delivery.
2. Provide clear photos or a short video showing the issue, along with your order number.
3. In these instances, the Vendor will provide a pre-paid shipping label, and you will receive a full refund or a replacement at no additional cost.
4. Return Shipping Costs
Buyer’s Remorse: If you are returning an item simply because you changed your mind, ordered the wrong size, or no longer want it, you (the buyer) will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
Seller Error: If the return is due to a seller error (wrong item, defective product), the Vendor will cover all return shipping costs.
Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance for returns. Spavox cannot guarantee that the Vendor will receive your returned item.
5. The Refund Process
Step 1: Initiate the Return
Log into your Spavox account, go to your Order History, select the order, and click "Request Return/Refund." State your reason and submit any necessary photos.
Step 2: Vendor Review
The Vendor has [e.g., 2 business days] to review and accept your return request. Once approved, they will provide the return shipping address or a prepaid label.
Step 3: Inspection & Approval
Once the Vendor receives and inspects your returned item, they will notify you via the platform regarding the approval or rejection of your refund.
Step 4: Credit Processing
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within [e.g., 5 to 10] business days, depending on your bank's processing times.
6. Late or Missing Refunds
If you haven’t received your approved refund yet:
1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact Spavox Marketplace Support at [support@spavox.com].
7. Marketplace Intervention (The Spavox Guarantee)
Most transactions and returns are resolved smoothly directly between buyers and Vendors. However, if a Vendor fails to respond to a valid return request within [e.g., 3 business days], or if there is a dispute regarding a return, you can escalate the issue to the Spavox Support Team.
We will review the case objectively and reserve the right to issue a refund directly from the Vendor’s escrowed funds if the Vendor is found to be in violation of our platform policies.